Refund policy
RETURN & REFUND POLICY
All Grind On Repeat pieces are made to order. Because of this, we do not accept returns or exchanges for change of mind, incorrect size selection, or ordering the wrong item.
Please review your size, color, shipping address, and order details carefully before placing your order.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and the problem
Once your claim has been reviewed, we may offer a replacement or refund when appropriate.
LOST PACKAGES
If your package appears to be lost in transit, please contact us as soon as possible so we can investigate the shipment.
ORDER CHANGES & CANCELLATIONS
Orders begin processing shortly after they are placed. Once production has started, we may not be able to cancel or change your order.
WRONG SHIPPING ADDRESS
Customers are responsible for entering the correct shipping address at checkout. Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided.
REFUNDS
Approved refunds will be returned to the original payment method. Processing times may vary depending on your bank or payment provider.
This policy does not limit any rights you may have under applicable consumer protection laws.
For questions about an order, contact us at designstdlb@gmail.com